rt99 is committed to providing a safe, fair, and enjoyable betting environment for every player in Bangladesh. We believe that gambling should always remain a form of entertainment — never a financial solution or a source of distress.
Our responsible gaming framework covers six core pillars designed to keep your experience safe, controlled, and free from harm.
Every player who registers on rt99 must pass a mandatory age verification check as part of our Know Your Customer (KYC) process. We verify National ID cards and other official documents to ensure that no one under the age of 18 can open or operate an account. Accounts found to belong to minors are closed immediately and all funds are returned to the originating payment method.
rt99 allows every registered player to set their own daily, weekly, or monthly deposit limits directly from their account settings. Once a limit is in place, the platform will automatically prevent any deposit that would exceed it during the selected period. Reducing a limit takes effect immediately; increasing a limit requires a mandatory 7-day cooling-off period before it becomes active.
Players can configure automatic session time-out reminders after 30, 60, 90, or 120 minutes of continuous play. When the selected time is reached, the platform will display a clear notification prompting you to take a break. You can also manually end your session at any time by using the "End Session" option in your account menu. These tools help prevent extended unplanned play sessions.
If you feel you need a short break from gambling, rt99 offers voluntary time-out periods of 24 hours, 7 days, 30 days, or 90 days. During a time-out, your account is suspended — you cannot log in, place bets, or make deposits. Your existing balance is safely preserved and will be available when the time-out period ends. Time-out periods cannot be cancelled early once activated.
Players who believe their gambling has become problematic can request a permanent self-exclusion from rt99. Once self-exclusion is activated, your account is permanently closed. You will be removed from all marketing communications and rt99 will make every reasonable effort to prevent you from opening a new account. Self-exclusion requests are processed within 24 hours of submission and cannot be reversed.
In addition to deposit limits, rt99 players can set maximum loss limits on a daily, weekly, or monthly basis. When your net losses reach the configured threshold within the chosen period, the platform will automatically prevent further wagering until the period resets. This tool provides a hard financial safety net that operates independently of your deposit balance.
Honest self-reflection is the most powerful tool in responsible gaming. The questions on the right are commonly used by mental health professionals to help individuals identify whether their gambling habits have moved beyond healthy entertainment. If you answer "yes" to three or more questions, we strongly encourage you to reach out to our support team or a professional counselling service.
Accessing rt99's player protection features takes less than two minutes. Follow the steps below to configure limits and cooling-off periods on your account.
Visit rt99.today and sign in using your registered username and password.
Click your profile icon in the top-right corner and select "Account Settings" from the dropdown menu.
In the settings sidebar, locate and click the "Responsible Gaming" tab to view all available limit options.
Select daily, weekly, or monthly. Enter your desired maximum amount in BDT (e.g., ৳5,000 per week) and confirm.
An OTP will be sent to your registered mobile number. Enter the code to activate your limit. Changes take effect immediately.
Send an email to [email protected] with the subject line "Self-Exclusion Request" or "Time-Out Request".
For time-out: specify 24 hours, 7 days, 30 days, or 90 days. For self-exclusion: state that you wish to permanently close your account.
Our support team will ask you to confirm your registered email address and mobile number to authenticate the request.
Your time-out or self-exclusion will be activated within 24 hours of your verified request. You will receive a confirmation by email.
Before your account is closed, any remaining balance will be processed as a withdrawal to your registered bKash, Nagad, or Rocket wallet.
A complete summary of every responsible gaming tool available to rt99 players, with activation details and duration options.
Cap the total amount you can deposit in any 24-hour rolling period. Resets at midnight BST. Minimum limit: ৳500. Reducing your limit is immediate; increasing requires 7 days.
Set a hard cap on deposits across any 7-day period. Ideal for players who prefer to manage their budget on a weekly basis rather than day-by-day. Reductions take effect immediately.
A monthly ceiling on total deposits, providing a broader budget management option. This is the recommended starting tool for players who are new to setting financial boundaries.
Automatically suspends betting once your net losses for the day, week, or month reach your chosen threshold. Operates independently of your deposit balance. Cannot be increased mid-period.
Take a break of 24 hours, 7 days, 30 days, or 90 days. Account is fully suspended during this time. Balance is preserved. Cannot be cancelled once activated. Contact support to apply.
Permanently close your rt99 account. All marketing removed. Re-registration blocked. Remaining balance refunded. Processed within 24 hours. This action is irreversible — use it when you need a permanent solution.
rt99 encourages all players to adopt these principles as personal habits before every gaming session. Following these guidelines consistently is the most effective way to ensure that gambling on rt99 remains a positive, entertaining experience rather than a harmful one.
If you feel that gambling is negatively affecting your life, reaching out is the most important and courageous step you can take. rt99 support is available around the clock.
Our dedicated player protection team is available 24 hours a day, 7 days a week. Whether you need help activating a limit, requesting a time-out, or simply want to talk through your concerns, we are ready to assist without judgement.
Ready to take a break or permanently close your account? Email our team with your request. We will process your self-exclusion within 24 hours and ensure your remaining balance is refunded to your bKash, Nagad, or Rocket wallet.
rt99 encourages players who are struggling with gambling addiction to seek professional support. Kaan Pete Roi is Bangladesh's first emotional support helpline and offers confidential counselling services to anyone experiencing distress, including gambling-related difficulties.
Now that you are familiar with our responsible gaming tools and policies, explore everything rt99 has to offer — cricket betting, live casino, slots, and more — with confidence that your safety always comes first.