Help Centre

rt99 Frequently Asked Questions

Everything you need to know about playing on rt99 — from creating your account and depositing via bKash to cricket betting rules, bonus terms, and responsible gaming tools. Browse 24 detailed answers below.

24 Q&A Pairs
5 Categories
24/7 Support
18+ Age Restriction
About This Page

Your Complete rt99 Help Guide

This FAQ covers the most common questions asked by rt99 players across Bangladesh — whether you are setting up your first account in Dhaka, making a bKash deposit from Chittagong, or checking the cricket betting rules for an upcoming BPL match. We have organised the questions into five clear categories so you can find the answer you need quickly.

If your question is not answered here, our player support team is available around the clock. Email us at [email protected] and we will respond as quickly as possible — typically within a few hours.

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Why Players Trust rt99

Six Reasons to Play With Confidence

Instant bKash & Nagad Deposits

Funds credited to your rt99 account within minutes of completing a bKash, Nagad, or Rocket transaction — no waiting, no fuss.

SSL-Encrypted Transactions

Every deposit, withdrawal, and personal data exchange on rt99 is protected by industry-standard SSL/TLS encryption from end to end.

Full BPL & IPL Cricket Coverage

Bet on BPL, IPL, T20 World Cup, and all Bangladesh Tigers fixtures with pre-match and live in-play markets updated in real time.

Mobile-Optimised Platform

rt99 works flawlessly on any Android or iOS device through your browser — no app download required. Full functionality on every screen size.

Certified RNG Fair Play

All casino and slot games on rt99 use independently certified Random Number Generator technology — every outcome is fair and unpredictable.

24/7 Player Support

Our dedicated support team is reachable around the clock via email. Whether it is a deposit query or a responsible gaming request, help is always available.

Account & Registration

5 Questions

To create an account on rt99, visit rt99.today and click the registration button on the homepage. Fill in your full name, a valid email address, your Bangladeshi mobile number, and choose a secure password. You must confirm that you are at least 18 years old and agree to the Terms and Conditions. Your account is typically activated within a few minutes after you verify your mobile number via OTP.

rt99 requires a government-issued photo ID for KYC verification — a National Identity Card (NID), passport, or driving licence are all accepted. You may also be asked to submit proof of address, such as a recent utility bill or bank statement showing your name and Bangladeshi address. Documents should be clear, unedited scans or photographs. Verification is usually completed within 24 hours of submission.

No — rt99 strictly permits only one account per person, per household, and per device. Duplicate accounts violate our Terms and Conditions and may result in the permanent closure of all associated accounts and the forfeiture of any pending bonuses or withdrawals. If you have accidentally created a duplicate account, contact support at [email protected] immediately to resolve the issue without penalty.

On the rt99 login page, click "Forgot Password" and enter the email address or mobile number registered to your account. You will receive a one-time password (OTP) or a reset link within a few minutes. Follow the instructions to set a new password. If you no longer have access to your registered email or phone number, contact [email protected] with your account details and proof of identity.

To permanently close your rt99 account, email [email protected] with the subject line "Account Closure Request" from your registered email address. Our team will verify your identity and process the closure within 24 hours. Any remaining balance will be refunded to your registered bKash, Nagad, or Rocket wallet before the account is closed. Note that permanent closure is different from self-exclusion — see our Responsible Gaming page for details.

Deposits & Withdrawals

5 Questions

To deposit via bKash on rt99, log in to your account and navigate to the Deposit section. Select bKash as your payment method, enter the amount you wish to deposit, and follow the on-screen instructions to complete the transfer from your bKash wallet. The minimum deposit amount via bKash is ৳200. Funds are credited to your rt99 account almost instantly — typically within 1 to 5 minutes of a successful bKash transaction.

bKash deposits on rt99 are credited almost instantly — in most cases, your balance is updated within 1 to 5 minutes of completing the bKash payment. During peak hours or in rare cases of network delays, it may take up to 15 minutes. If your deposit has not appeared after 30 minutes, contact rt99 support at [email protected] with your bKash transaction ID for manual verification.

Yes — rt99 supports deposits via Nagad, Rocket (Dutch-Bangla Bank Mobile Banking), and Upay in addition to bKash. The deposit process is the same for all mobile wallets: log in, select the Deposit section, choose your preferred wallet, and follow the prompts. All mobile wallet deposits are processed quickly, with funds usually appearing in your rt99 account within 5 minutes. Bank transfers via BRAC Bank, IBBL, and Sonali Bank are also available for larger transactions.

The minimum withdrawal amount on rt99 is ৳500 for mobile wallet methods including bKash, Nagad, and Rocket. For bank transfers, the minimum is ৳1,000. There is no upper cap on withdrawals, though transactions above ৳50,000 may require additional identity verification in line with our KYC and anti-money laundering policy. rt99 does not charge any withdrawal fees — the amount you request is the amount you receive.

Most rt99 withdrawals to bKash, Nagad, and Rocket are processed within 1 to 4 hours, and many are completed in under 30 minutes during business hours (Bangladesh Standard Time, UTC+6). Bank transfers to Dutch-Bangla Bank, BRAC Bank, or other Bangladeshi banks may take 1 to 3 business days. Withdrawal requests submitted over weekends or public holidays may experience slightly longer processing times.

Games & Gameplay

5 Questions

To bet on cricket at rt99, log in to your account and navigate to the Cricket section. You will find pre-match and live in-play betting markets for BPL, IPL, T20 World Cup, Test matches, ODIs, and Bangladesh Tigers fixtures. Select a match, choose your market (match winner, top batsman, total runs, etc.), enter your stake in BDT, and confirm your bet. Live in-play odds update in real time as the match progresses.

rt99 covers a comprehensive range of cricket competitions for Bangladeshi fans, including the Bangladesh Premier League (BPL), Indian Premier League (IPL), ICC T20 World Cup, ICC Cricket World Cup, ICC Champions Trophy, Asia Cup, Test series, and bilateral ODI and T20I series featuring the Bangladesh Tigers. Major county and franchise T20 leagues are also available during their respective seasons.

Yes — rt99 is fully optimised for mobile play. The platform works smoothly on Android and iOS smartphones and tablets through any modern mobile browser, with no app download required. All casino games, slots, live dealer tables, sports betting, and account management features are available on mobile. The responsive design adjusts automatically to your screen size for a comfortable experience on any device.

The Return to Player (RTP) percentage varies by slot game and is determined by the game provider, not by rt99. Most slots from providers such as Pragmatic Play, NetEnt, and Microgaming available on rt99 have RTPs ranging from 94% to 97%. You can typically find the RTP of any specific slot game in the game's information or help screen. All slots on rt99 use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes.

Yes — all games available on rt99 use certified RNG (Random Number Generator) technology, which guarantees that every outcome is entirely random and not influenced by the platform or any external party. rt99 partners exclusively with reputable game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, all of whom hold independent fairness certifications from recognised testing laboratories.

Bonuses & Promotions

4 Questions

rt99 offers a welcome bonus for new players upon their first qualifying deposit. The specific bonus amount and percentage can vary based on current promotions — check the Promotions section of your rt99 account after registering for the most current offer. Welcome bonuses are subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn. Always read the full bonus terms before claiming any offer.

A wagering requirement is the number of times you must bet the bonus amount (or bonus plus deposit, depending on the specific offer) before the resulting winnings become withdrawable. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in eligible bets before withdrawing. Not all game types contribute equally — slots may count 100% while live casino games may count less. Full details are listed in the bonus terms.

Yes — rt99 rewards regular players through a tiered loyalty programme. As you play and wager, you accumulate loyalty points that can be redeemed for bonus credits, free spins, or cashback. Higher tiers unlock additional benefits such as faster withdrawal processing, personalised bonuses, dedicated account managers, and exclusive invitations to seasonal promotions tied to events like BPL season, Eid, or Pohela Boishakh. Visit the Promotions section in your account to view your current tier status.

Yes — rt99 periodically offers free spins as part of welcome bonuses, reload promotions, and special seasonal campaigns. Free spins are typically awarded on selected Pragmatic Play or other featured slot titles and are credited automatically to your account when the qualifying condition is met (usually a deposit above a minimum threshold). Free spin winnings are subject to wagering requirements, which are detailed in the applicable promotion's terms and conditions.

Safety & Responsible Gaming

5 Questions
rt99 is committed to providing a safe gambling environment. If you ever feel that gambling is affecting your wellbeing, please reach out to our support team or visit our Responsible Gaming page for guidance, self-exclusion tools, and external helpline information.

rt99 is a safe and reliable platform that uses SSL (Secure Sockets Layer) encryption to protect all player data and financial transactions. Your personal information is handled in accordance with our Privacy Policy and is never sold to third parties. All payment methods offered — including bKash, Nagad, and Rocket — are processed through secure payment gateways. rt99 also employs anti-fraud systems and two-factor authentication to safeguard player accounts.

rt99 operates as an online betting platform serving the Bangladesh market and takes compliance and player safety seriously. We recommend that all players review the applicable laws in their jurisdiction before registering. rt99 uses secure technology, certified games, and responsible gaming policies to provide a safe entertainment environment. Players are responsible for ensuring that their use of the platform complies with their local laws.

rt99 protects your personal data using industry-standard SSL/TLS encryption on all data transmissions. We collect only the data necessary to operate your account and process transactions. Your data is never sold to third parties. You can request a copy of the data we hold about you, or request deletion of your data, by emailing [email protected]. Full details of our data practices are available in the rt99 Privacy Policy.

The minimum age to register and play on rt99 is 18 years. This is a strict requirement with no exceptions. All players are required to confirm their age during registration, and rt99 performs identity verification checks to enforce this policy. If a player is found to be under 18, their account will be closed immediately and any deposits refunded. rt99 strongly encourages parents to use parental control software to prevent underage access.

To self-exclude from rt99, email [email protected] with the subject line "Self-Exclusion Request" from your registered email address. You can request a temporary time-out of 24 hours, 7 days, 30 days, or 90 days, or a permanent self-exclusion. Our team will verify your identity and activate the exclusion within 24 hours. During any exclusion period, you will not be able to log in, deposit, or place bets. Your remaining balance will be refunded before permanent closure.
Zero Platform Fees: rt99 does not charge any fees for deposits or withdrawals. The full amount you deposit is credited to your playing balance, and the full amount you request is sent to your wallet. Your mobile wallet provider's own charges may apply independently.
Always Gamble Responsibly: Gambling should be treated as entertainment, not as a source of income. Set a budget before you play, stick to it, and never chase losses. If you need help, visit our Responsible Gaming page at any time.
Still Need Help?

Our Support Team is Ready

Can't find the answer you're looking for? Our player support specialists are available 24 hours a day, 7 days a week — including Bangladesh public holidays.

Email Support

Send your question to our team and receive a detailed response, usually within a few hours.

Support Email
[email protected]

Response Times

We aim to respond to all support queries as promptly as possible, any time of day or night.

General queries Within 4 hrs
Deposit / withdrawal Within 2 hrs
Self-exclusion requests Within 24 hrs

Helpful Resources

Explore our legal and policy pages for in-depth information about how rt99 works and how we protect you.

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Explore rt99 — Bangladesh's Premier Betting Platform

Now that your questions are answered, dive into cricket betting, live casino games, slots, and more. rt99 is built for Bangladeshi players — fast BDT payments, certified fair play, and 24/7 support.

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